[rt-users] After upgrade to RT 4.2, can only access Self Service

[Shane Archer]

Hi,

I just upgraded my RT 4.0.7 installation to 4.2.8, and while the upgrade
seems to have gone off correctly, I am no longer able to access anything
other than the "Self Service" portal using either of my configured accounts.

If I punch in a ticket number manually I can view the basics of the ticket,
but cannot take any action, view any queues, etc.

I can confirm that the database migrations were run and did not report any
errors.

Any idea on where I might begin in order to troubleshoot this?


Thanks,

Shane
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