[rt-users] After upgrade to RT 4.2, can only access Self Service

[Matt Zagrabelny]

On Fri, Jul 17, 2015 at 1:49 PM, Shane Archer <futureal2 at gmail.com> wrote:
> Hi,
>
> I just upgraded my RT 4.0.7 installation to 4.2.8, and while the upgrade
> seems to have gone off correctly, I am no longer able to access anything
> other than the "Self Service" portal using either of my configured accounts.
>
> If I punch in a ticket number manually I can view the basics of the ticket,
> but cannot take any action, view any queues, etc.
>
> I can confirm that the database migrations were run and did not report any
> errors.
>
> Any idea on where I might begin in order to troubleshoot this?

Can you check with the root account?

If not, check the database to see if your user(s) are still
Privileged. For instance:

rt4=# SELECT * from groups, groupmembers where groupmembers.groupid =
groups.id and groups.name = 'Privileged' and groupmembers.memberid =
98 :G
-[ RECORD 1 ]-+-----------------------------
id            | 4
name          | Privileged
description   | Pseudogroup for internal use
domain        | SystemInternal
type          | Privileged
instance      | 0
creator       | 0
created       |
lastupdatedby | 0
lastupdated   |
id            | 333405
groupid       | 4
memberid      | 98
creator       | 0
created       |
lastupdatedby | 0
lastupdated   |

-m