[rt-users] checking/changing default queue for a user

[ktm at rice.edu]

On Tue, Jul 21, 2015 at 12:53:33PM -0400, Boris Epstein wrote:
> Hello again,
> 
> And just to add to the confusion here:
> 
> http://kb.mit.edu/confluence/display/istcontrib/Setting+your+Default+Queue+in+Request+Tracker
> 
> Apparently, a setting is indeed supposed to exist to set this parameter.
> But I for the life of me can not find it! Where did it go? :)
> 
> Any and all help appreciated as always.
> 
> Cheers,
> 
> Boris.
> 

Hi Boris,

The option is a per-user configuration setting in their Preferences. It may be
scrip(t)able with the RT API.

Regards,
Ken
> 
> On Tue, Jul 14, 2015 at 5:18 PM, Boris Epstein <borepstein at gmail.com> wrote:
> 
> > Hello listmates,
> >
> > If I as an admin need to set a certain queue for requests originating from
> > a user - how do I do that? Let us say I have a user John Smith, with an
> > email of jsmith at abc.com. How do I make it so that every ticket by email
> > coming from jsmith at abc.com goes into a certain queue.
> >
> > Thanks.
> >
> > Boris.
> >