[rt-users] checking/changing default queue for a user

[Boris Epstein]

Hello again,

And just to add to the confusion here:

http://kb.mit.edu/confluence/display/istcontrib/Setting+your+Default+Queue+in+Request+Tracker

Apparently, a setting is indeed supposed to exist to set this parameter.
But I for the life of me can not find it! Where did it go? :)

Any and all help appreciated as always.

Cheers,

Boris.


On Tue, Jul 14, 2015 at 5:18 PM, Boris Epstein <borepstein at gmail.com> wrote:

> Hello listmates,
>
> If I as an admin need to set a certain queue for requests originating from
> a user - how do I do that? Let us say I have a user John Smith, with an
> email of jsmith at abc.com. How do I make it so that every ticket by email
> coming from jsmith at abc.com goes into a certain queue.
>
> Thanks.
>
> Boris.
>
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