[rt-users] Creating Tickets in RT with a redirected email

[Joop]

On 28-7-2015 15:34, Jeff Smith wrote:
>
> Greetings,
>
>  
>
> I have installed RT and have successfully created the users and queues
> I need to begin managing requests.  Emails addressed to
> queuename at myrt.blah <mailto:queuename at myrt.blah> create a ticket and
> the autoreply generates exactly as expected.
>
>  
>
> For consistency on the user side (and a management edict), I’ve been
> told that I have to maintain my existing support email addresses.  So,
> I must redirect messages send to myoldhelpdeskemail at mymailserver.net
> <mailto:myoldhelpdeskemail at mymailserver.net> to queuename at myrt.blah
> <mailto:queuename at myrt.blah> .   I will have to do this for at least
> three queues. I have done this with an Exchange inbox redirect rule.
>
>  
>
> When I do this, tickets create, but the autoresponse doesn’t fire. 
>
>  
>
Look at the headers of the redirected email. I suspect that bulk
preference is set and RT doesn't autoreply to such emails.

Joop

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