[rt-users] Configuring fetchmail to poll emails to respective queues.

Rohit Gupta rohit.gupta at syncoms.co.uk
Tue Jun 2 12:12:02 EDT 2015


Dear All,
I have configured new queue with 'IT Support' and configured want that any emails coming to ithelpdesk at syncoms.co.uk<mailto:ithelpdesk at syncoms.co.uk> should be fetched into this new queue. The snapshot of the new queue:

[cid:image001.png at 01D09D57.3BF06430]
So far, everything is running fine and emails are been received in the 'general' queue. Now what do I need to do in order to configure rt such that any emails coming to ithelpdesk at syncoms.co.uk<mailto:ithelpdesk at syncoms.co.uk> comes in IT Support queue. As per few blogs they are saying to add in /etc/aliases . can you please suggest as what do I need to do - if I have to enter into the /etc/aliases then how my configuration will look like?
 At the moment, /etc/aliases is:
[cid:image002.png at 01D09D57.3BF06430]
 And /etc/fetchmailrc:
 [cid:image003.png at 01D09D57.3BF06430]
Also, I have tried changing the -queue general to -queue 'it support' but it didn't work. Infact this time the requestor is receiving a mailer demon error message.
Please suggest. Thanks


Kind Regards,

Rohit Gupta
IT Infrastructure Manager
Synchronized Communications Ltd
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