[rt-users] Configuring fetchmail to poll emails to respective queues.

Rohit Gupta rohit.gupta at syncoms.co.uk
Thu Jun 4 04:45:01 EDT 2015

Hi Landon,

Thanks for your information –but as per my original post I have already mentioned that I tried –option ‘it support’ with single quotes but it didn’t work too. Though I will check the rt logs in case I can find out something.

Also, please clarify as why we require 2 separate email accounts for correspond & comment. As per my understanding the following should happen:

Requestor --> sending issue email to --> ithelpdesk at domain.co.uk<mailto:ithelpdesk at domain.co.uk> --> get logged into --> RT System as new ticket

Now what will be the role of the second email that is being asked for the comment i.e. ithelpdesk-comment at domain.co.uk<mailto:ithelpdesk-comment at domain.co.uk> in it. Please clarify.

Kind Regards,

Rohit Gupta
IT Infrastructure Manager
Synchronized Communications Ltd

Unit 5, Stonefield Way,
South Ruislip Middlesex
London  UK– HA4 0JS

DDI: +44(0)208 185 6163
Fax: +44(0)208 845 3657
Email: rohit.gupta at syncoms.co.uk<mailto:rohit.gupta at syncoms.co.uk>
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From: Landon Stewart [mailto:lstewart at iweb.com]
Sent: 02 June 2015 21:04
To: Rohit Gupta
Cc: rt-users at lists.bestpractical.com
Subject: Re: [rt-users] Configuring fetchmail to poll emails to respective queues.

Your —queue option is incorrect in your fetchmail configuration.  Use the name of the queue here.  Since it has spaces you'll have to use quotation marks.

Oops, I should have mentioned you'll need to use single quotes instead of double quotes for the queue name since you are enclosing the whole command in double quotes.

Landon Stewart : lstewart at iweb.com<mailto:lstewart at iweb.com>
Lead Specialist, Abuse and Security Management
Spécialiste principal, gestion des abus et sécurité
http://iweb.com : +1 (888) 909-4932

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