[rt-users] Configuring fetchmail to poll emails to respective queues.

Rohit Gupta rohit.gupta at syncoms.co.uk
Thu Jun 4 11:32:54 EDT 2015


Please ignore the last email as I have posted it a long time back . now everything has been sorted. ☺

Kind Regards,

Rohit Gupta

From: rt-users [mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Rohit Gupta
Sent: 04 June 2015 09:46
To: Aaron C. de Bruyn
Cc: rt-users at lists.bestpractical.com
Subject: Re: [rt-users] Configuring fetchmail to poll emails to respective queues.

Hi Aaron,

Quick question – if the email id’s need to be separate then why everything is working fine in General queue?

Kind Regards,



From: Aaron C. de Bruyn [mailto:aaron at heyaaron.com]
Sent: 02 June 2015 19:27
To: Rohit Gupta
Cc: rt-users at lists.bestpractical.com<mailto:rt-users at lists.bestpractical.com>
Subject: Re: [rt-users] Configuring fetchmail to poll emails to respective queues.

I'm not 100% sure, but I think your 'Reply Address' and 'Comment Address' need to be different.

To get mail into the "IT Support" queue, you will need to modify fetchmailrc to call rt-mailgate --queue "IT Support" and it should hopefully work.

-A

On Tue, Jun 2, 2015 at 9:12 AM, Rohit Gupta <rohit.gupta at syncoms.co.uk<mailto:rohit.gupta at syncoms.co.uk>> wrote:
Dear All,
I have configured new queue with ‘IT Support’ and configured want that any emails coming to ithelpdesk at syncoms.co.uk<mailto:ithelpdesk at syncoms.co.uk> should be fetched into this new queue. The snapshot of the new queue:

[cid:image003.png at 01D09EE4.1AA41F40]
So far, everything is running fine and emails are been received in the ‘general’ queue. Now what do I need to do in order to configure rt such that any emails coming to ithelpdesk at syncoms.co.uk<mailto:ithelpdesk at syncoms.co.uk> comes in IT Support queue. As per few blogs they are saying to add in /etc/aliases . can you please suggest as what do I need to do – if I have to enter into the /etc/aliases then how my configuration will look like?
 At the moment, /etc/aliases is:
[cid:image004.png at 01D09EE4.1AA41F40]
 And /etc/fetchmailrc:
 [cid:image005.png at 01D09EE4.1AA41F40]
Also, I have tried changing the –queue general to –queue ‘it support’ but it didn’t work. Infact this time the requestor is receiving a mailer demon error message.
Please suggest. Thanks


Kind Regards,

Rohit Gupta
IT Infrastructure Manager
Synchronized Communications Ltd
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