[rt-users] Stop the Clock with SLAs

Sally Ainsley sally.ainsley at lifecycle-software.com
Mon Jun 8 06:18:37 EDT 2015

Hi All


Has anyone been able to get STOP the CLOCK functionality working with SLAs?


I need to be able to stop the clock and reset the DUE DATE (recalculated
with a new date/time based on amount of time it was stopped)  as a ticket
moves between statuses.


We are currently manually re-setting DUE DATE but each time the status
changes the tickets go back to the very original DUE DATE so the whole thing
is a real headache.






Sally Ainsley | Operations Director | Lifecycle Software

T: 01635 553427 | M: 07848 444500




This e-mail (including any attachments) is confidential and is intended for
the above-named person(s).  If you are not the intended recipient, please
notify the sender immediately and delete this email from your system and do
not disclose or use for any purpose. 


-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20150608/b2be39c6/attachment.htm>
-------------- next part --------------
A non-text attachment was scrubbed...
Name: image003.png
Type: image/png
Size: 5773 bytes
Desc: not available
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20150608/b2be39c6/attachment.png>

More information about the rt-users mailing list