[rt-users] Stop the Clock with SLAs

Sally Ainsley sally.ainsley at lifecycle-software.com
Mon Jun 8 06:18:37 EDT 2015


Hi All

 

Has anyone been able to get STOP the CLOCK functionality working with SLAs?


 

I need to be able to stop the clock and reset the DUE DATE (recalculated
with a new date/time based on amount of time it was stopped)  as a ticket
moves between statuses.

 

We are currently manually re-setting DUE DATE but each time the status
changes the tickets go back to the very original DUE DATE so the whole thing
is a real headache.

 

Thanks

 

Sally

 

Sally Ainsley | Operations Director | Lifecycle Software

T: 01635 553427 | M: 07848 444500

 <http://www.lifecycle-software.com/> 

 

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