[rt-users] Reply to CommentAddress on forwarded tickets

Piotr Mańturzyk (NooxTechnologies) piotr.manturzyk at nooxtech.pl
Mon Jun 15 05:45:20 EDT 2015


Hello!

I have a newly installed RT v4.2.10 and there is a business requirement to
treat forward as internal mailing (as comments). Requestors should not be
notified on comments and forwards. Thus Forward action should use
CommentAddress rather than CorrespondAddress. Please advice, how to approach
the issue, edit the share/html/Ticket/Forward.html did not help (I merely
managed to display the desired address on the GUI, but finally the ticket
has been forwarded as usually with the From and ReplyTo the
CorrespondAddress).

Thank you very much for any advice.

Best regards, PM

 

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