[rt-users] rt-email-dashboards when query returns blank

fleon fleon at seguroscatatumbo.com
Mon Jun 15 15:08:06 EDT 2015

Hello, i am using rt-email-dashboards on a cron job to send email to tech
support agents about opened tickets. It works fine, but it also send the
email when the agent doesn't have tickets opened (meaning, the saved query
returns blank)

I don't see anything in rt-email-dashboards to avoid this. Perhaps a patch
is needed? I am not a perl programmer but logically the patch should be
simple, something like:

old code:
<code that actually sends the email>

new code:
if query result is not empty then
  <code that actually sends the email>
end if

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