[rt-users] RT 4.2.10 crash

Guadagnino Cristiano guadagnino.cristiano at creval.it
Tue Jun 16 10:57:25 EDT 2015

unfortunately, even after completely fixing the db with rt-validator, I 
still have the same problem with approvals.

I am at a loss, if anybody has something to contribute it would be very 


On 11/06/2015 11:31, Guadagnino Cristiano wrote:
> Todd, thank you very much for your reply.
> This is an upgrade from 4.2.9, but we have a long story with RT (since
> 2008) and we have always been upgrading without ever doing a clean install.
> I think some minor corruption may have been adding up through the years.
> Anyway, I just finished creating a couple of VMs, cloning the production
> server. I have been running rt-validator --check --verbose --resolve on
> the copy and now I am testing to verify that RT is still working as
> expected.
> rt-validator reported a lor of errors, but mainly due to missing
> principals (principals that existed at the time but have been delete since).
> In the next days, as my time permits, I'll be testing the approvals
> workflow on the copies and see if the problem is solved or at least if I
> can get a clearer debug log.
> Cris
> On 11/06/2015 03:18, Todd Wade wrote:
>> Looking at the code, that error is because a RT template didn't load.
>> ->Load probably returns an error message that should be logged, but
>> its pretty bad that your RT is crashing there.
>> Is this a clean install of 4.2.10? Or did you upgrade from a previous
>> version? If so, what version?
>> In general approvals are known to be working correctly, so its likely
>> something specific to the contents of your database, its somehow got
>> in to a bad state. You might want to check your database with
>> sbin/rt-validator:
>> https://bestpractical.com/docs/rt/latest/rt-validator.html

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