[rt-users] Comment

Daniel Moore Daniel.Moore at osbornewood.com
Wed Jun 17 13:57:32 EDT 2015


Is there anyway to take the "comment" directly out of lifecycle for the Tickets? I have been able to rename some things but we do not want users commenting on Tickets since the default behavior for a comment is to not reply or send emails at all.

We want users to be only click "reply" when they are replying to their ticket.

Please let me know if this is possible.

Please do not try to sell me a book.


Daniel Moore
IT Systems Technician
Osborne Wood Products, Inc.
P: 706.282.5764
F: 888.777.4304

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