[rt-users] Comment

Matt Zagrabelny mzagrabe at d.umn.edu
Tue Jun 23 12:24:18 EDT 2015


On Wed, Jun 17, 2015 at 12:57 PM, Daniel Moore <Daniel.Moore at osbornewood.com
> wrote:

>  Hello,
>
>
>
> Is there anyway to take the "comment" directly out of lifecycle for the
> Tickets?
>

Yep.

https://bestpractical.com/docs/rt/latest/customizing/lifecycles.html

You can copy the default lifecycle from RT_Config.pm and then edit to your
desire and store in SiteConfig.

-m
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