[rt-users] Notification sent to requestor even when squelched

[Todd Wade]

On 6/22/15 1:10 PM, Marcos Orallo wrote:
> It's a big problem for us if we cannot fully trust the platform to not
> spread confidential information to unintended recipients.

Along with Alex's suggestions / questions, it sounds like this workflow 
would benefit from the comment functionality. Ticket comments allow 
communication via your internal team (AdminCCs) but do not notify 
Requestors and Ccs.