[rt-users] Notification sent to requestor even when squelched

Todd Wade todd at bestpractical.com
Mon Jun 22 13:54:15 EDT 2015

On 6/22/15 1:10 PM, Marcos Orallo wrote:
> It's a big problem for us if we cannot fully trust the platform to not
> spread confidential information to unintended recipients.

Along with Alex's suggestions / questions, it sounds like this workflow 
would benefit from the comment functionality. Ticket comments allow 
communication via your internal team (AdminCCs) but do not notify 
Requestors and Ccs.

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