[rt-users] RT 4.2.10: Renumber imported tickets

Jeffrey Pilant jeffrey.pilant at bayer.com
Fri Jun 26 13:52:45 EDT 2015


I am trying to import data from RT 3.8.4 into RT 4.2.10.
I first tried to update in place, but that failed.  [Ancient version of Ubuntu (9.10, current LTS 14) with ancient Perl and ancient Apache.]
I next did a clean install on SUSE (12.2, 64bit), which worked.
Now I need to add the old data.
I updated the old database by the following steps:
            make upgrade-database
            /opt/rt4/etc/upgrade/upgrade-articles
            /opt/rt4/sbin/rt-validator -check
            /opt/rt4/sbin/rt-serializer
            /opt/rt4/sbin/rt-importer <ExportedDataDirectory>
This loaded the data, but changed the ticket numbers.
How can I get the back to what they were?  [Should be no conflicts, but I can handle that separately.]

I am running RT on MySQL, and can handle SQL based changes fine.
The sbin/rt interface is currently eluding me, as is the perl code interface.

If anyone has a complete relationship diagram, I would appreciate it.
Best I have found is:
            http://requesttracker.wikia.com/wiki/File:Rt4-schema-relationships.svg

/jeff

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