[rt-users] RT 4.2.10: Renumber imported tickets
jeffrey.pilant at bayer.com
Fri Jun 26 13:52:45 EDT 2015
I am trying to import data from RT 3.8.4 into RT 4.2.10.
I first tried to update in place, but that failed. [Ancient version of Ubuntu (9.10, current LTS 14) with ancient Perl and ancient Apache.]
I next did a clean install on SUSE (12.2, 64bit), which worked.
Now I need to add the old data.
I updated the old database by the following steps:
This loaded the data, but changed the ticket numbers.
How can I get the back to what they were? [Should be no conflicts, but I can handle that separately.]
I am running RT on MySQL, and can handle SQL based changes fine.
The sbin/rt interface is currently eluding me, as is the perl code interface.
If anyone has a complete relationship diagram, I would appreciate it.
Best I have found is:
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