[rt-users] Self Service Reports

Joe Kirby kirby at umbc.edu
Sat Jun 27 13:23:17 EDT 2015


> I would like the self service reports for open and closed tickets to set desc by ticket id and even though this is our default setting in the config file the self service reports do not seem to use this setting.

> Can someone point me in the right direction for adjusting these 2 reports.
> 
> Thanks
> 
> Joe

Joe Kirby ,  Assistant Vice President, Business Systems
Division of Information Technology (DoIT) 
Support Response -   http://www.umbc.edu/doit 
Administration 627
Office - 410-455-3020 
Email - kirby at umbc.edu


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