[rt-users] Custom Scripts to delete Emails by Subject line

[Lorraine Johnson]

Hello All,

Is it possible to assign one ticket to more than one user as well as assign
the same ticket to more than one queue? if it's possible how can I achieve
that?

Thank you


Regards
Lorraine

On Mon, Jun 29, 2015 at 6:43 AM, Jithoo, Bradley <Bradley.Jithoo at fnb.co.za>
wrote:

> Good-day forum,
>
> i currently have an issue with RT, whereby i have an email that seems to
> be stuck in a "loop" and creates a ticket every few minutes, without a user
> sending an email. I have flushed fetchmail, and rebooted the system however
> this still persists. Is there any chance i get get some help on a custom
> script to delete tickets by email subjects, or know where the problem may
> actually be?
>
> Thanks,
> Regards,
> Brad
>
>
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>
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