[rt-users] Custom Scripts to delete Emails by Subject line

Lorraine Johnson rraineyjay at gmail.com
Mon Jun 29 06:02:39 EDT 2015


Hello All,

Is it possible to assign one ticket to more than one user as well as assign
the same ticket to more than one queue? if it's possible how can I achieve
that?

Thank you


Regards
Lorraine

On Mon, Jun 29, 2015 at 6:43 AM, Jithoo, Bradley <Bradley.Jithoo at fnb.co.za>
wrote:

> Good-day forum,
>
> i currently have an issue with RT, whereby i have an email that seems to
> be stuck in a "loop" and creates a ticket every few minutes, without a user
> sending an email. I have flushed fetchmail, and rebooted the system however
> this still persists. Is there any chance i get get some help on a custom
> script to delete tickets by email subjects, or know where the problem may
> actually be?
>
> Thanks,
> Regards,
> Brad
>
>
> To read FirstRand Bank's Disclaimer for this email click on the following
> address or copy into your Internet browser:
> https://www.fnb.co.za/disclaimer.html
>
> If you are unable to access the Disclaimer, send a blank e-mail to
> firstrandbankdisclaimer at fnb.co.za and we will send you a copy of the
> Disclaimer.
>
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