[rt-users] RT 4.2.10: Renumber imported tickets -- solved
jeffrey.pilant at bayer.com
Tue Jun 30 11:06:38 EDT 2015
>On 29-6-2015 2:26, Jeffrey Pilant wrote:
>> Joop wrote:
>>> On 26-6-2015 19:52, Jeffrey Pilant wrote:
>>>> I am trying to import data from RT 3.8.4 into RT 4.2.10.
>>>> I first tried to update in place, but that failed. [Ancient version
>>>> of Ubuntu (9.10, current LTS 14) with ancient Perl and ancient Apache.]
>>>> I next did a clean install on SUSE (12.2, 64bit), which worked.
>>>> Now I need to add the old data.
>>>> I updated the old database by the following steps:
>>>> make upgrade-database
>>>> /opt/rt4/sbin/rt-validator --check
>>>> /opt/rt4/sbin/rt-importer <ExportedDataDirectory>
>>> You can import a mysql export from the old version into the new database
>>> and then follow the upgrade instruction.
>>> - install new system, install RT according to the installation manual if
>>> you want to check if all is functional also run make initdb. If that
>>> works, make dropdb, import the old data and following the upgrade
>>> instructions paying attention to the fact that you're using mysql. My
>>> memory says that you need some additional steps besides make
>> The upgrade-articles is the succeeding step I think you are thinking of.
>> While I did not do "make dropdb", I did "drop database rt4" in mysql,
>> followed by "create database rt4", "use rt4", and "source <old-db-mysqldump>".
>> This let the RT4 tools access the old data, allowing the upgrade-database
>> and upgrade-articles.
>Sofar its OK. Your RT instance is usable from here.
>> The serializer exported the data to a neutral xml format. I then reset
>> the database back to the clean-install's version I had previously saved.
>> This loaded the old data into the new database, but changed the ticket numbers.
>Why the export, reset, import?
>There is, sofar as I know, nothing in the upgrade instructions that
>tells you to do this.
When the initial upgrade-in-place failed, I did not trust the database
was properly updated. So I used the export/import to make sure I had
Following your suggestion of not doing that, the data seems OK, although
I still have lingering doubts. Especially as I get these messages in the
Update from /opt/rt4/etc/upgrade/upgrade-articles:
* [critical]: Can't locate object method "new" via package "RT::FM::Article"
* (perhaps you forgot to load "RT::FM::Article"?) at
* lib/RT/Transaction.pm line 1352. (lib/RT.pm:388)
* Can't locate object method "new" via package "RT::FM::Article" (perhaps you
* forgot to load "RT::FM::Article"?) at lib/RT/Transaction.pm line 1352.
I went into mysql to change the existing "RT::FM::Article" entries into
"RT::Article", as this seems to be what it was doing. I don't know if
it needed to make any other changes after this point.
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