[rt-users] Email Tag

Bryon Baker bbaker at copesan.com
Tue Jun 30 11:14:03 EDT 2015

Is there somewhere I can go to find information about the X-headers?

Bryon Baker
Network Operations Manager
Copesan - Specialists in Pest Solutions
800-267-3726  *  262-783-6261 ext. 2296
bbaker at copesan.com<mailto:bbaker at copesan.com>
"Servicing North America with Local Care"

From: rt-users [mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Joop
Sent: Tuesday, June 30, 2015 9:53 AM
To: rt-users at lists.bestpractical.com
Subject: Re: [rt-users] Email Tag

On 30-6-2015 15:43, Bryon Baker wrote:
Hello all
I am working with an automated email process between two systems.  The system sending the email requires that the subject line not be change in the response.  So I need to remove the [rtname #12234] from the subject line.

What is the best way to accomplish this?  I have tried both scripts and a template.
Others might chime in with better solutions but RT tries very hard to keep ticket replies/comments together. One is using the tag in the subject line, another is using X-Headers. If you add the right header in your template you should be able to remove the tag in the subject line.


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