[rt-users] Email Tag

Joop jvdwege at xs4all.nl
Tue Jun 30 10:53:29 EDT 2015

On 30-6-2015 15:43, Bryon Baker wrote:
> Hello all
> I am working with an automated email process between two systems.  The
> system sending the email requires that the subject line not be change
> in the response.  So I need to remove the [rtname #12234] from the
> subject line.
> What is the best way to accomplish this?  I have tried both scripts
> and a template.
Others might chime in with better solutions but RT tries very hard to
keep ticket replies/comments together. One is using the tag in the
subject line, another is using X-Headers. If you add the right header in
your template you should be able to remove the tag in the subject line.



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