[rt-users] SelfService and custom status

[elifree at free.fr]

Hello Alex, 
Many thanks for you answer : 
----- Mail original -----

| Have you considered setting these users up as privileged instead,
| with minimal rights?
This is not what we want, but I've done it for some tests just to check, and the problem is the same. 

I've come to the conclusion that even when the Requestor role is granted all the rights (general and for staff, at queue level), the privileged requestor does not see in the ticket the specific statuses from the lifecycle of the queue. 

The owner role, same rights, same ticket, the owner sees in the ticket the specific statuses of the lifecyle. 

Thanks again, 
Elisabeth 

| On Sat, 28 Feb 2015 at 01:31 < elifree at free.fr > wrote:

| | Hello,
| 

| | On our RT 4.2.6, I created a lifecycle "support" with specifics
| | status, which is working fine.
| 

| | The requestor is unprivileged, but is granted the right
| | ModifyTicket
| | (globally), and ShowTicket, Watch and ReplyToTicket on the queue.
| | The queue has the "support" lifecycle.
| 

| | On SelfService interface, the requestor sees his ticket, can
| | display
| | it, can reply, and can modify the status : but the status are not
| | the ones of the lifecycle "support", but the one of the default
| | lifecycle !
| 

| | I made a test as a requestor and changed to status stalled which
| | does
| | not exist in the lifecyle "support". Now, as a superuser I cannot
| | change the status at all, there's only stalled an stalled
| | (unchanged) listed !
| 

| | I've been searching for quite a long time, but now I can't figure
| | out
| | what is going wrong.
| 

| | The second point is that I intended to add a ResolveRight to the
| | lifecycle "support" to allow unprivileged requestors to resolve
| | their tickets via the SelfService interface. I'm wondering now if
| | it's possible.
| 

| | Thanks for your help again,
| 
| | Elisabeth
| 
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