[rt-users] Custom Fields

[Landon Stewart]

On Mar 24, 2015, at 11:49 AM, Bryon Baker <bbaker at copesan.com> wrote:
> 
> Hello all
> Can custom fields be used in graphs?  If so can someone point me in the direction of some article explaining how?

Yes.  Before version 4.2 you perform a search and make sure to select the "Queue" as part of the query so the queue specific CFs are loaded.  Once that is done you click "Chart" on the upper right.  You can then use the dropdown for "Show chart grouped by" to select any field including custom fields.

In 4.2 however you can graph by multiple custom fields at once.

Example:


Landon Stewart : lstewart at iweb.com
Lead Specialist, Abuse and Security Management
Spécialiste principal, gestion des abus et sécurité
http://iweb.com : +1 (888) 909-4932

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