[rt-users] Custom Fields

[Bryon Baker]

Sorry I did not explain this very well.

The area I would like to use the custom field in is the Calculate section of the graphing tool.

Also I am using version 4.2.3

Thanks
Bryon Baker
Network Operations Manager
Copesan - Specialists in Pest Solutions
800-267-3726  •  262-783-6261 ext. 2296
bbaker at copesan.com<mailto:cstephan at copesan.com>
www.copesan.com<http://www.copesan.com/>
"Servicing North America with Local Care"

From: Landon Stewart [mailto:lstewart at iweb.com]
Sent: Tuesday, March 24, 2015 2:57 PM
To: Bryon Baker
Cc: RT Users (rt-users at lists.bestpractical.com)
Subject: Re: [rt-users] Custom Fields

On Mar 24, 2015, at 11:49 AM, Bryon Baker <bbaker at copesan.com<mailto:bbaker at copesan.com>> wrote:

Hello all
Can custom fields be used in graphs?  If so can someone point me in the direction of some article explaining how?

Yes.  Before version 4.2 you perform a search and make sure to select the "Queue" as part of the query so the queue specific CFs are loaded.  Once that is done you click "Chart" on the upper right.  You can then use the dropdown for "Show chart grouped by" to select any field including custom fields.

In 4.2 however you can graph by multiple custom fields at once.

Example:
[cid:image001.png at 01D0664D.13B3F4A0]

Landon Stewart : lstewart at iweb.com<mailto:lstewart at iweb.com>
Lead Specialist, Abuse and Security Management
Spécialiste principal, gestion des abus et sécurité
http://iweb.com : +1 (888) 909-4932

-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20150324/b5179621/attachment.htm>
-------------- next part --------------
A non-text attachment was scrubbed...
Name: image001.png
Type: image/png
Size: 19450 bytes
Desc: image001.png
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20150324/b5179621/attachment.png>