[rt-users] Freeze the requestor field

Loïc Cadoret lcadoret at keyyo.com
Mon May 4 06:07:10 EDT 2015


I think you should look at the rights granted in your queue. I guess 
that remove the right to "modify ticket" should help. To be sure about 
what to do and know the properties of each rights, I suggest you to read 
the documentation here : 

Hope it helps you


Loic Cadoret
IT Technician

Le 04/05/2015 11:40, ABD EL MALEK BOUBARNOUS a écrit :
> Hi everyone,
> On ticket creation I would like to freeze the requestor field to be 
> set to the user's email, RT does it by the default but let the field 
> modifiable by the user and they can put any mail address there so I 
> would like to freeze that field.
> anyone have an idea how I can do that ?
> Thanks in advance,

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