[rt-users] RT send 2 mail notification for setting the ticket owner

[Bill Cole]

On 10 May 2015, at 5:41, Rabin Yasharzadehe wrote:

> First mail looks like this,
>
> Sun May 10 12:27:14 2015: Request 242534 was acted upon.
>> Transaction: Given to rabin by X
>> Queue: sandbox
>> Subject: *(No subject given)*
>> Owner: rabin
>> Requestors: rabin
>> Status: new
>> Ticket: https://rt
>>
>
> ​the 2nd mail notification look like this,
>
> ​​​​Sun May 10 12:27:14 2015: Request 242534 was acted upon.
>> Transaction: Owner set to rabin by X
>> Queue: sandbox
>> Subject: *(No subject given)*
>> Owner: rabin
>> Requestors: rabin
>> Status: new
>> Ticket: https://rt
>
>
> ​why is that ? ​

You have 2 different scrips being triggered by the same transaction. You 
can find which scrip is sending which message by looking at the 
Message-Id header. An example from my system:

Message-ID: <rt-4.2.9-96149-1430920514-473.15045-118-0@[rt hostname]>

That's: rt-version-Trans-EpochSec-msecs-Ticket-Scrip-MailSeq at hostname