[rt-users] RT send 2 mail notification for setting the ticket owner

Rabin Yasharzadehe rabin at isoc.org.il
Sun May 10 05:41:13 EDT 2015


First mail looks like this,

Sun May 10 12:27:14 2015: Request 242534 was acted upon.
> Transaction: Given to rabin by X
> Queue: sandbox
> Subject: *(No subject given)*
> Owner: rabin
> Requestors: rabin
> Status: new
> Ticket: https://rt
>

​the 2nd mail notification look like this,

​​​​Sun May 10 12:27:14 2015: Request 242534 was acted upon.
> Transaction: Owner set to rabin by X
> Queue: sandbox
> Subject: *(No subject given)*
> Owner: rabin
> Requestors: rabin
> Status: new
> Ticket: https://rt


​why is that ? ​


​current RT version = 4.2.10
installed from source on ubuntu 12.04​


--
Rabin
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