[rt-users] Assistance with KPI tracking with RT.

[Matthew Crozier]

Hello all,

I need a little bit of guidance/help with implementing below:

1.            Count of cases acknowledged (where an email has been received to a case and a comment or outgoing correspondence has been recorded on the same day)
2.            Count of cases unacknowledged

Can anyone steer me in the right direction?

Thanks,
Matthew
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