[rt-users] Assistance with KPI tracking with RT.

Matthew Crozier matthew at staff.broadbandsolutions.com.au
Wed May 13 19:29:50 EDT 2015

Hello all,

I need a little bit of guidance/help with implementing below:

1.            Count of cases acknowledged (where an email has been received to a case and a comment or outgoing correspondence has been recorded on the same day)
2.            Count of cases unacknowledged

Can anyone steer me in the right direction?

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