[rt-users] Is setting up RT to create tickets via Gmail possible?

Jesse Vincent jesse at bestpractical.com
Fri May 15 17:06:55 EDT 2015

On Fri, May 15, 2015 at 01:52:35PM -0700, hydn wrote:
> Hi all, this posts is 3 days in the making and I'm sure its probably a dumb
> question and hoping there's a easy clear answer someone can guide me to.
> I have RT setup so that when new tickets are posted it now sends out email
> alerts to the ticket owner and also to those CC'd via a gmail account.
> Got that working by using the following in Exim passwd config:
> gmail-smtp.l.google.com:rt.xxxx at gmail.com:password
> *.google.com:rt.xxxx at gmail.com:password
> smtp.gmail.com:rt.xxxx at gmail.com:password
> ... However, when a reply is posted via email, how can the reply email be
> retrieved and posted back to RT?

What I did when configuring a flow like this recently was to set up my RT aliases in gmail as mailing lists that forward to addresses at @rt.example.com and then dealt with incoming mail like one usually does in RT.

For outgoing mail, I configured the local MTA on the RT server in AWS to treat GMail (GAFYD) as the smarthost. Then I went into the gmail admin panel and configured gmail to not freak out when it saw mail from the RT server as outbound mail. 

It "just worked" astonishingly well.

More information about the rt-users mailing list