[rt-users] Is setting up RT to create tickets via Gmail possible?

[Jesse Vincent]

On Fri, May 15, 2015 at 01:52:35PM -0700, hydn wrote:
> Hi all, this posts is 3 days in the making and I'm sure its probably a dumb
> question and hoping there's a easy clear answer someone can guide me to.
> 
> I have RT setup so that when new tickets are posted it now sends out email
> alerts to the ticket owner and also to those CC'd via a gmail account.
> 
> Got that working by using the following in Exim passwd config:
> gmail-smtp.l.google.com:rt.xxxx at gmail.com:password
> *.google.com:rt.xxxx at gmail.com:password
> smtp.gmail.com:rt.xxxx at gmail.com:password
> 
> ... However, when a reply is posted via email, how can the reply email be
> retrieved and posted back to RT?

What I did when configuring a flow like this recently was to set up my RT aliases in gmail as mailing lists that forward to addresses at @rt.example.com and then dealt with incoming mail like one usually does in RT.

For outgoing mail, I configured the local MTA on the RT server in AWS to treat GMail (GAFYD) as the smarthost. Then I went into the gmail admin panel and configured gmail to not freak out when it saw mail from the RT server as outbound mail. 

It "just worked" astonishingly well.