[rt-users] Is setting up RT to create tickets via Gmail possible?

[hydn]

I have RT "sending" out email notifications when tickets are posted. What
would be the best program for a local inbox for rt at mydomain.com ?

Then I can use rt-fetchmail to check every 60 seconds?



On Fri, May 15, 2015 at 2:06 PM, Jesse Vincent <jesse at bestpractical.com>
wrote:

>
>
>
> On Fri, May 15, 2015 at 01:52:35PM -0700, hydn wrote:
> > Hi all, this posts is 3 days in the making and I'm sure its probably a
> dumb
> > question and hoping there's a easy clear answer someone can guide me to.
> >
> > I have RT setup so that when new tickets are posted it now sends out
> email
> > alerts to the ticket owner and also to those CC'd via a gmail account.
> >
> > Got that working by using the following in Exim passwd config:
> > gmail-smtp.l.google.com:rt.xxxx at gmail.com:password
> > *.google.com:rt.xxxx at gmail.com:password
> > smtp.gmail.com:rt.xxxx at gmail.com:password
> >
> > ... However, when a reply is posted via email, how can the reply email be
> > retrieved and posted back to RT?
>
> What I did when configuring a flow like this recently was to set up my RT
> aliases in gmail as mailing lists that forward to addresses at @
> rt.example.com and then dealt with incoming mail like one usually does in
> RT.
>
> For outgoing mail, I configured the local MTA on the RT server in AWS to
> treat GMail (GAFYD) as the smarthost. Then I went into the gmail admin
> panel and configured gmail to not freak out when it saw mail from the RT
> server as outbound mail.
>
> It "just worked" astonishingly well.
>
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