[rt-users] RT's email address showing in one-time CC list

Jaime Kikpole jkikpole at cairodurham.org
Sat May 16 11:36:21 EDT 2015

I'm in the process of moving RT 4.0.5 from an old server to a new one.
In the process, I'm also upgrading it to 4.0.23 (and maybe 4.2.x soon
after.)  Its mostly going smoothly.  However, in the Comment and Reply
screens of the web GUI, under "One-time Cc" and "One-time Bcc", it
lists RT's address at the new server.

The old server was cns.cairodurham.org (CNAME of
atlas.cairodurham.org) and the new server is its1.cairodurham.org.
Addresses like rt at cns.cairodurham.org and rt at atlas.cairodurham.org
aren't showing in the one-time list.  Addresses like
rt at its1.cairodurham.org and rt-comment at its1.cairodurham.org do show

In RT_SiteConfig.pm, my RTAddressRegExp is set to:
Set($RTAddressRegexp ,

The script generate-rtaddressregexp suggests this:

Any idea what I missed?

Thanks in advance for any help you can offer.

Jaime Kikpole
Network Administrator
Cairo-Durham Central School District

Technical Support:
help at cairodurham.org

This electronic message and any attachment(s) may contain confidential or 
legally privileged information protected by law from further disclosure and 
is intended only for the individual or entity identified above as the 
addressee. If you are not the addressee (or the employee or agency 
responsible to deliver it to the addressee), or if this message has been 
addressed to you in error, you are hereby notified that you may not copy, 
forward, disclose or use any part of this message or any attachment(s). 
Please notify the sender immediately by return email or telephone and 
permanently delete this message and attachment(s) from your system.

More information about the rt-users mailing list