[rt-users] Upgraded 4.0.0 with RTFM 2.0 to RT 4.2 - can RTFM be removed?

Todd Wade todd at bestpractical.com
Thu May 21 09:30:57 EDT 2015

On 5/19/15 11:07 AM, Giuseppe Sollazzo wrote:
> Ok, I got it working. The "Content" is actually a custom field that
> needs to be configured.
> It's reported at
> https://bestpractical.com/docs/rt/latest/customizing/articles_introduction.html
> Can I recommend a link to this is added to the distribution's

Hi, thanks for the suggestion. Can you be more specific as to where 
you'd like to see the link? Perhaps a diff?

I didn't reply to your initial question because I was a bit confused as 
to how you got in to the situation you did. You said you were upgrading 
from 4.0 with RTFM, but starting with 4.0, articles were built in - you 
wouldn't install RTFM on a 4.0 system:

> RTFM has now reached end-of-life. However, as of RT 4.0.0, RTFM's
> functionality was integrated into RT itself as Articles.

docs/UPGRADING-4.0 has the details for upgrading from RTFM to articles, 
but that wouldn't have normally applied to you because RTFM isn't 
compatible with 4.0+

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