[rt-users] Upgraded 4.0.0 with RTFM 2.0 to RT 4.2 - can RTFM be removed?

[Giuseppe Sollazzo]

Ok, I got it working. The "Content" is actually a custom field that needs to be configured.


It's reported at https://bestpractical.com/docs/rt/latest/customizing/articles_introduction.html


Can I recommend a link to this is added to the distribution's README/UPGRADE files?


Thanks,


--
Giuseppe Sollazzo
Senior System Analyst

Member of the Open Data User Group (Cabinet Office)
Member of the Technical Standards Board (Cabinet Office)?
Member of the Health and Social Care Transparency Panel (Department of Health)


Computing Services
Information Services
St George's, University of London
Cranmer Terrace
London SW17 0RE

gsollazz at sgul.ac.uk
+44 20 8725 5160
@sgulit

St George's, University of London is proud to be a Stonewall Diversity Champion: 'people perform better when they can be themselves'.


________________________________
From: rt-users <rt-users-bounces at lists.bestpractical.com> on behalf of Giuseppe Sollazzo <gsollazz at sgul.ac.uk>
Sent: 06 May 2015 09:10
To: rt-users at lists.bestpractical.com
Subject: Re: [rt-users] Upgraded 4.0.0 with RTFM 2.0 to RT 4.2 - can RTFM be removed?


Hi all,

is there anyone who has had the same issue or has any suggestion?

Or should I remove RTFM from 4.0.0 and then repeat the migration?


Thanks,

Giuseppe

--
Giuseppe Sollazzo
Senior System Analyst

Member of the Open Data User Group (Cabinet Office)
Member of the Technical Standards Board (Cabinet Office)?
Member of the Health and Social Care Transparency Panel (Department of Health)


Computing Services
Information Services
St George's, University of London
Cranmer Terrace
London SW17 0RE

gsollazz at sgul.ac.uk
+44 20 8725 5160
@sgulit

St George's, University of London is proud to be a Stonewall Diversity Champion: 'people perform better when they can be themselves'.


________________________________
From: rt-users <rt-users-bounces at lists.bestpractical.com> on behalf of Giuseppe Sollazzo <gsollazz at sgul.ac.uk>
Sent: 30 April 2015 12:07
To: rt-users at lists.bestpractical.com
Subject: [rt-users] Upgraded 4.0.0 with RTFM 2.0 to RT 4.2 - can RTFM be removed?


Dear list,

we have upgrade our 4.0.0 to the latest 4.2, which includes an article functionality and currently testing it (it's a clone of our live system).


On our 4.0.0, we had RTFM version 2.0 installed (although we never really used it, nor configured it) and the installation guide says this is not compatible with the auto-upgrade script. I proceeded with the 4.0.0->4.2 upgrade anyway, thinking the RTFM would just be left behind.


However, the Articles section doesn't quite work (see screenshot with "content" not being editable, which is a clear symptom of us never having configured RTFM for use), so I suspect RTFM files are affecting the functionality.

Is there a quick fix? I don't mind losing the RTFM 2.0 content to be honest.


Any help would be greatly appreciated.


Kind regards


--
Giuseppe Sollazzo
Senior System Analyst

Member of the Open Data User Group (Cabinet Office)
Member of the Technical Standards Board (Cabinet Office)?
Member of the Health and Social Care Transparency Panel (Department of Health)


Computing Services
Information Services
St George's, University of London
Cranmer Terrace
London SW17 0RE

gsollazz at sgul.ac.uk
+44 20 8725 5160
@sgulit

St George's, University of London is proud to be a Stonewall Diversity Champion: 'people perform better when they can be themselves'.


[http://www.sgul.ac.uk/images/misc/diversity_logo_with_text.jpg]
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