[rt-users] "Projects" grouping

Joop jvdwege at xs4all.nl
Sat May 23 09:34:55 EDT 2015

On 23-5-2015 14:10, Darin Perusich wrote:
> Hello All,
> I'd like to be able to classify a group a tickets, mark them as a
> "project", and have that project be accessible under a Projects menu
> available along the top of the RT interface which I can then select
> and display only those tickets. For those that have used Jira I'm
> basically looking to mimic, to an extent, how Projects are
> treated/displayed in their ServiceDesk offering. I realize I "could"
> create additional queues to facilitate this behaviour, however I do
> not want the overhead associated with creating new queues, and want
> these tickets to live under an existing queue.
> I didn't see any existing extensions which provide this functionality
> and am curious to know if anyone has wanted this behaviour and how
> they've addressed it. Also, if this is something Best Practical has
> implemented or has thoughts on I'd be interested in engaging them for
> some custom development.
Maybe the bookmark functionality can be used for this? It allows for any
ticket to be marked and displayed by the bookmark portlet.
Let us know if you manage to come up with something usable, its a nice idea.



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