[rt-users] "Projects" grouping

Todd Wade todd at bestpractical.com
Sat May 23 17:15:39 EDT 2015

Would a gantt chart do? There's RT::Extension::JSGantt:


I think its better than Jira's projects page because that page is Jira 
is too noisy.

There is a screen grab on bps' extensions page:


And then you can make a projects index with a dashboard/saved search 
with the following TicketSQL:

Queue = 'Projects' AND HasMember IS NOT NULL AND (  Status = 'new' OR 
Status = 'open' )

On 5/23/15 8:10 AM, Darin Perusich wrote:
> I'd like to be able to classify a group a tickets, mark them as a
> "project", and have that project be accessible under a Projects menu
> available along the top of the RT interface which I can then select
> and display only those tickets. For those that have used Jira I'm
> basically looking to mimic, to an extent, how Projects are
> treated/displayed in their ServiceDesk offering. I realize I "could"
> create additional queues to facilitate this behaviour, however I do
> not want the overhead associated with creating new queues, and want
> these tickets to live under an existing queue.
> I didn't see any existing extensions which provide this functionality
> and am curious to know if anyone has wanted this behaviour and how
> they've addressed it. Also, if this is something Best Practical has
> implemented or has thoughts on I'd be interested in engaging them for
> some custom development.

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