[rt-users] Change RT email address

ripache at gmail.com ripache at gmail.com
Wed May 27 09:51:50 EDT 2015

I tried adding  the following with no luck to the RT_SiteConfig.pm

Set($RTAddressRegexp , 'richard\@newemail\.com)$');
Set($SendmailArguments, "-oi -t -f richard at newemail.com");

Obviously I am doing something wrong.

Perhaps I did not explain the issue well:

Just for explaining: richard at oldemail.com is a Team inbox.
richard at newemail.com is a Distribution list.
Originally we wanted to use the Team Inbox address, anything created via
email, the Inbox will receive a copy. We noticed that the emails are not
getting send to our Inbox. When trying to add the Inbox as AdminCC in
Watchers, we received the  mail loop error. So we need to change the RT
Internal address to richard at newemail.com so we can use richard at oldemail.com
as AdminCC.

The RT Internal email address is configured with richard at oldemail.com. I
cannot use the richard at oldemail.com anymore. I need to change it to
richard at newemail.com.

I have verified that all references to richard at oldemail.com has been
updated etc, but i still receive an error of a mail loop (when testing
richard at oldemail.com) as AdminCC.

Thanks in advanced.


On Tue, May 26, 2015 at 7:01 PM, <ripache at gmail.com> wrote:

> Hi everyone:
> sorry for the late reply.
> The email I need to change is the email rt works with. For example I want
> to use Richard at test.com as Admin cc, it states it will create a mail
> loop. There is no other user, with that email.
> I have tried changing the RT_SiteConfig.pm, searching the database, etc.
> No luck
> Thanks in advanced.
> On Tue, May 19, 2015 at 7:59 AM, Loïc Cadoret <lcadoret at keyyo.com> wrote:
>> Well by reading again the thread, I realize that i've misunderstood your
>> answer, my appologies for that, english is not my native language, there is
>> no confusion, thanks for the advice, it is helpfull.
>> Regards,
>> Loic Cadoret
>> IT Technician
>> Keyyo
>> Le 18/05/2015 17:09, Jaime Kikpole a écrit :
>>> On Mon, May 18, 2015 at 7:15 AM, Loïc Cadoret <lcadoret at keyyo.com>
>>> wrote:
>>>> Yes RT_SiteConfig.pm sorry, it was what wanted to say ;)
>>> It IS what you said.  Its just that what I wrote refers to both files,
>>> so I wanted to be clear about which one to edit (RT_SiteConfig.pm) vs.
>>> use as reference (RT_Config.pm).  Sorry about any confusion I may have
>>> caused.
> --
> Richard Pacheco

Richard Pacheco
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