[rt-users] Change RT email address

Loïc Cadoret lcadoret at keyyo.com
Fri May 29 08:19:32 EDT 2015

Well, I think what you wanted to do was feasible by creating a RT user 
with the Team inbox or the mailing list address as the contact address 
of the user. Next, you add the user as an AdminCc of the wanted queue. 
By default Rt has global scrips that send email to AdminCc users when an 
action is done on a queue (create, comment, answer, move, close a ticket).

Be sure to use a different address or domain name for RT's 
administrative adresses (addresses used by the queues, or else) and set 
the regexp accordingly.

I don't if that I said was clear enough,


Loic Cadoret
IT Technician

Le 27/05/2015 15:51, ripache at gmail.com a écrit :
> I tried adding  the following with no luck to the RT_SiteConfig.pm
> Set($RTAddressRegexp , 'richard\@newemail\.com)$');
> Set($SendmailArguments, "-oi -t -f richard at newemail.com 
> <mailto:richard at newemail.com>");
> Obviously I am doing something wrong.
> Perhaps I did not explain the issue well:
> Just for explaining: richard at oldemail.com 
> <mailto:richard at oldemail.com> is a Team inbox. richard at newemail.com 
> <mailto:richard at newemail.com> is a Distribution list.
> Originally we wanted to use the Team Inbox address, anything created 
> via email, the Inbox will receive a copy. We noticed that the emails 
> are not getting send to our Inbox. When trying to add the Inbox as 
> AdminCC in Watchers, we received the  mail loop error. So we need to 
> change the RT Internal address to richard at newemail.com 
> <mailto:richard at newemail.com> so we can use richard at oldemail.com 
> <mailto:richard at oldemail.com> as AdminCC.
> The RT Internal email address is configured with richard at oldemail.com 
> <mailto:richard at oldemail.com>. I cannot use the richard at oldemail.com 
> <mailto:richard at oldemail.com> anymore. I need to change it to 
> richard at newemail.com <mailto:richard at newemail.com>.
> I have verified that all references to richard at oldemail.com 
> <mailto:richard at oldemail.com> has been updated etc, but i still 
> receive an error of a mail loop (when testing richard at oldemail.com 
> <mailto:richard at oldemail.com>) as AdminCC.
> Thanks in advanced.
> Richard
> On Tue, May 26, 2015 at 7:01 PM, <ripache at gmail.com 
> <mailto:ripache at gmail.com>> wrote:
>     Hi everyone:
>     sorry for the late reply.
>     The email I need to change is the email rt works with. For example
>     I want to use Richard at test.com <mailto:Richard at test.com> as Admin
>     cc, it states it will create a mail loop. There is no other user,
>     with that email.
>     I have tried changing the RT_SiteConfig.pm, searching the
>     database, etc. No luck
>     Thanks in advanced.
>     On Tue, May 19, 2015 at 7:59 AM, Loïc Cadoret <lcadoret at keyyo.com
>     <mailto:lcadoret at keyyo.com>> wrote:
>         Well by reading again the thread, I realize that i've
>         misunderstood your answer, my appologies for that, english is
>         not my native language, there is no confusion, thanks for the
>         advice, it is helpfull.
>         Regards,
>         Loic Cadoret
>         IT Technician
>         Keyyo
>         Le 18/05/2015 17:09, Jaime Kikpole a écrit :
>             On Mon, May 18, 2015 at 7:15 AM, Loïc Cadoret
>             <lcadoret at keyyo.com <mailto:lcadoret at keyyo.com>> wrote:
>                 Yes RT_SiteConfig.pm sorry, it was what wanted to say ;)
>             It IS what you said.  Its just that what I wrote refers to
>             both files,
>             so I wanted to be clear about which one to edit
>             (RT_SiteConfig.pm) vs.
>             use as reference (RT_Config.pm).  Sorry about any
>             confusion I may have
>             caused.
>     -- 
>     Richard Pacheco
> -- 
> Richard Pacheco

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