[rt-users] Ticket not created from external email using external auth

[Peter Viskup]

Hello,
thank you, Christian, that solved our issue.
Not sure how I could overlooked that option.

-- 
Peter

On Wed, Nov 4, 2015 at 5:44 PM, Christian Loos <cloos at netcologne.de> wrote:

> Hi,
>
> I think you should add
> Set( $AutoCreateNonExternalUsers, 1 );
>
> See
>
> https://github.com/bestpractical/rt-authen-externalauth/blob/master/lib/RT/Authen/ExternalAuth.pm#L118
>
> Chris
>
> Am 04.11.2015 um 17:30 schrieb Peter Viskup:
> > Dear all,
> > would like to ask you for an expert view on our issue.
> >
> > We have RT 4.2 with ExternalAuth to LDAP (Microsoft AD) installed. All
> > seems to work fine. Except the ticket is not created when sending emails
> > from external email address.
> > All permissions were setup correctly based on how-to
> > http://requesttracker.wikia.com/wiki/ItsFinallyInstalledNowWhat .
> > Thank you for all your help in advance.
> >
> > These are relevant RT_SiteConfig.pm entries (LDAP auth is working and
> > LDAP users are created in RT):
> >
> > Plugin('RT::Authen::ExternalAuth');
> > Set( $ExternalAuthPriority, ["My_LDAP"] );
> > Set( $ExternalInfoPriority, ["My_LDAP"] );
> > Set( $WebRemoteUserAutocreate, 1 );
> > Set( $UserAutocreateDefaultsOnLogin, { Privileged => 0 } );
>
>
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