[rt-users] Owner Query - Custom

Marcelo Calado | TBS TAX Services mcalado at tbstaxservices.com
Wed Nov 11 11:21:39 EST 2015


I want to change (if possible) settings, under Permissions , modify the permissions that are allowed or denied for only the RT User's   to be Owner's when I create a new ticket or modify?

The Watcher's can't be Owner!

Is it possible?

Thank you!

Marcelo Calado.

-----Original Message-----
From: Matt Zagrabelny [mailto:mzagrabe at d.umn.edu] 
Sent: Tuesday, November 10, 2015 4:38 PM
To: Marcelo Calado | TBS TAX Services <mcalado at tbstaxservices.com>
Cc: rt-users <rt-users at lists.bestpractical.com>
Subject: Re: [rt-users] Owner Query - Custom

Hi Marcelo,

On Tue, Nov 10, 2015 at 8:42 AM, Marcelo Calado | TBS TAX Services <mcalado at tbstaxservices.com> wrote:
> Hello!
> When I trying to create a ticket on RT 4.09, I’d like to select just 
> the RT User’s of Owner field on the basics table in the right side.
> I’d like to select only the RT User’s on my Owner Query! Is it 
> Possible? How Can I do this? I can’t see the Watcher’s!

I don't quite understand your question. Do you think you could rephrase it or write it out differently?



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