[rt-users] RT 4.2 + RTIR 3.2 - Incident - Resolve entry comments disappear after submitting
jotenko
joao-p-seara at telecom.pt
Wed Nov 11 13:14:56 EST 2015
Good evening.
I have a weird problem when resolving an Incident.
I go to Actions > Resolve.
Then, under the message body, I write whatever I want, like "Closing this
case". Then I click on Update Incident, and it is in fact closed.
However, the text I wrote in the case closure action ("Closing this case")
won't appear in the History of the incident. The only thing appearing is
"Status changed from 'open' to 'resolved'". I have to add a comment later,
to workaround this.
No errors in logs.
Thanks.
Joao
--
View this message in context: http://requesttracker.8502.n7.nabble.com/RT-4-2-RTIR-3-2-Incident-Resolve-entry-comments-disappear-after-submitting-tp60911.html
Sent from the Request Tracker - User mailing list archive at Nabble.com.
More information about the rt-users
mailing list