[rt-users] RT 4.2 + RTIR 3.2 - Incident - Resolve entry comments disappear after submitting

jotenko joao-p-seara at telecom.pt
Wed Nov 11 13:14:56 EST 2015

Good evening.

I have a weird problem when resolving an Incident.

I go to Actions > Resolve.

Then, under the message body, I write whatever I want, like "Closing this
case". Then I click on Update Incident, and it is in fact closed.

However, the text I wrote in the case closure action ("Closing this case")
won't appear in the History of the incident. The only thing appearing is
"Status changed from 'open' to 'resolved'". I have to add a comment later,
to workaround this.

No errors in logs.


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