[rt-users] Option to Emulate another RT user from SuperUser

[Joe Kirby]

At time some folks on campus report that RT is slow for them. 

I try to create a test user with the same access but this does not always help me because they may have a lot of tickets or a dashboard item/report that I cannot emulate.

Does RT have any built-in mechanism for SuperUser to do such a thing.

We use single sign on and thus I am unable to override that.

Thanks

Joe

Joe Kirby ,  Assistant Vice President, Business Systems
Division of Information Technology (DoIT) 
Support Response -   http://www.umbc.edu/doit 
Administration 627
Office - 410-455-3020 
Email - kirby at umbc.edu

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