[rt-users] RT 4.4 RC1 Update

Max McGrath mmcgrath at carthage.edu
Fri Nov 20 12:55:38 EST 2015


Hello -

Just tried upgrading from RT 4.2.12 to RT 4.4 RC1 in my test environment to
give you some feedback.  Hopefully this is the proper place to post this:

The upgrade itself wasn't too bad.  I had users with data in the
ExternalAuthId column in the Users table, so once I got past that the
installer went smooth.  After that I tried to restart Apache and I got a
bunch of errors.  It seemed a lot of the errors had to do with the
extensions in my RT_SiteConfig.pm...so I removed them all.  Now I am
getting this:

root at help:/tmp/rt-4.4.0rc1# /etc/init.d/apache2 restart
Syntax error on line 44 of /etc/apache2/sites-enabled/000-default:
Can't locate Scope/Upper.pm in @INC (@INC contains:
/opt/rt4/sbin/../local/lib /opt/rt4/sbin/../lib /etc/perl
/usr/local/lib/perl/5.14.2 /usr/local/share/perl/5.14.2 /usr/lib/perl5
/usr/share/perl5 /usr/lib/perl/5.14 /usr/share/perl/5.14
/usr/local/lib/site_perl . /etc/apache2) at
/opt/rt4/sbin/../lib/RT/Interface/Email.pm line 65.\nBEGIN
failed--compilation aborted at /opt/rt4/sbin/../lib/RT/Interface/Email.pm
line 65.\nCompilation failed in require at /opt/rt4/sbin/../lib/RT/Queue.pm
line 101.\nBEGIN failed--compilation aborted at
/opt/rt4/sbin/../lib/RT/Queue.pm line 101.\nCompilation failed in require
at /opt/rt4/sbin/../lib/RT/Scrip.pm line 72.\nBEGIN failed--compilation
aborted at /opt/rt4/sbin/../lib/RT/Scrip.pm line 72.\nCompilation failed in
require at /opt/rt4/sbin/../lib/RT/Scrips.pm line 74.\nBEGIN
failed--compilation aborted at /opt/rt4/sbin/../lib/RT/Scrips.pm line
74.\nCompilation failed in require at
/opt/rt4/sbin/../lib/RT/Transaction.pm line 82.\nBEGIN failed--compilation
aborted at /opt/rt4/sbin/../lib/RT/Transaction.pm line 82.\nCompilation
failed in require at /opt/rt4/sbin/../lib/RT/Transactions.pm line
74.\nBEGIN failed--compilation aborted at
/opt/rt4/sbin/../lib/RT/Transactions.pm line 74.\nCompilation failed in
require at /opt/rt4/sbin/../lib/RT/Record.pm line 76.\nCompilation failed
in require at (eval 80) line 2.\n\t...propagated at /usr/share/perl/5.14/
base.pm line 93.\nBEGIN failed--compilation aborted at
/opt/rt4/sbin/../lib/RT/User.pm line 71.\nCompilation failed in require at
(eval 79) line 2.\n\t...propagated at /usr/share/perl/5.14/base.pm line
93.\nBEGIN failed--compilation aborted at
/opt/rt4/sbin/../lib/RT/CurrentUser.pm line 94.\nCompilation failed in
require at /opt/rt4/sbin/../lib/RT/Handle.pm line 245.\n
Action 'configtest' failed.
The Apache error log may have more information.
   ...fail!

And here is line 44 from my sites-enabled:

 42     </Location>
 43     <Perl>
 44         use Plack::Handler::Apache2;
 45         Plack::Handler::Apache2->preload("/opt/rt4/sbin/rt-server");
 46     </Perl>


I don't claim to be a Perl or Apache expert, so if I'm missing something
simple -- some help would be appreciated!

Thanks!

Max
--
Max McGrath  <https://www.linkedin.com/pub/max-mcgrath/1b/3a6/a21>
Network Administrator
Carthage College
262-552-5512
mmcgrath at carthage.edu
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