[rt-users] RT 4.4 RC1 Update

[Parish, Brent]

Each user can configure their own Perl repository, so for system-wide module availability I always install (via CPAN) as root.
I suppose you could also do it as the same user that the webserver is running under, but I have not tested that.


From: rt-users [mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of David Ramage
Sent: Friday, November 20, 2015 1:53 PM
To: rt-users at lists.bestpractical.com
Subject: Re: [rt-users] RT 4.4 RC1 Update

It might be helpful to try installing those modules from CPAN.  You might get some more verbose output about why the install is failing.

From: rt-users [mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Max McGrath
Sent: Friday, November 20, 2015 10:34 AM
To: Shawn Moore <shawn at bestpractical.com<mailto:shawn at bestpractical.com>>
Cc: rt-users at lists.bestpractical.com<mailto:rt-users at lists.bestpractical.com>
Subject: Re: [rt-users] RT 4.4 RC1 Update

Weird...

I try make testdeps as a different user and now I see the following.  Not sure why the other user I tried as reported everything as OK:

SOME DEPENDENCIES WERE MISSING.
CORE missing dependencies:
        Scope::Upper ...MISSING
        Data::Page::Pageset ...MISSING
        JavaScript::Minifier::XS ...MISSING
        CSS::Minifier::XS ...MISSING
        HTML::FormatText::WithLinks::AndTables >= 0.06 ...MISSING
        Business::Hours ...MISSING

A make fixdeps has trouble fixing the issues.  So...probably not your issue.  Something on my end is funky...unless you're willing to help ;)
--
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Carthage College
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On Fri, Nov 20, 2015 at 12:15 PM, Max McGrath <mmcgrath at carthage.edu<mailto:mmcgrath at carthage.edu>> wrote:
I also just tried the following.  Again, not an expert, just guessing:

root at help:/tmp/rt-4.4.0rc1#<mailto:root at help:/tmp/rt-4.4.0rc1#> perl -MCPAN -e shell
Terminal does not support AddHistory.

cpan shell -- CPAN exploration and modules installation (v1.960001)
Enter 'h' for help.

cpan[1]> install Scope::Upper
Going to read '/home/administrator/.cpan/Metadata'
  Database was generated on Fri, 20 Nov 2015 11:17:02 GMT
Scope::Upper is up to date (0.28).


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Network Administrator
Carthage College
262-552-5512<tel:262-552-5512>
mmcgrath at carthage.edu<mailto:mmcgrath at carthage.edu>

On Fri, Nov 20, 2015 at 12:08 PM, Max McGrath <mmcgrath at carthage.edu<mailto:mmcgrath at carthage.edu>> wrote:
Thanks for the reply Shawn!

When I do make fixdeps I get 'All dependencies have been found'.

Max

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Network Administrator
Carthage College
262-552-5512<tel:262-552-5512>
mmcgrath at carthage.edu<mailto:mmcgrath at carthage.edu>

On Fri, Nov 20, 2015 at 12:02 PM, Shawn Moore <shawn at bestpractical.com<mailto:shawn at bestpractical.com>> wrote:

On 2015年11月20日 at 12:56:15, Max McGrath (mmcgrath at carthage.edu<mailto:mmcgrath at carthage.edu>) wrote:
> Hello -

Hi Max,

> Just tried upgrading from RT 4.2.12 to RT 4.4 RC1 in my test environment to
> give you some feedback. Hopefully this is the proper place to post this:

Thank you for testing the RC! This is a perfectly fine place to discuss it. :-)

> […] Now I am getting this: […]
> Can't locate Scope/Upper.pm in @INC (@INC contains:
> […]

This is the root of the problem. You’re missing one of the new dependencies in RT, the Perl module Scope::Upper. It looks like RT is declaring that dependency correctly, so this might have just been a fluke. If you run “make fixdeps” again it should install that module for you.

> I don't claim to be a Perl or Apache expert, so if I'm missing something
> simple -- some help would be appreciated!
>
> Thanks!
>
> Max

Thank you :)
Shawn



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