[rt-users] Trouble/Error with Web deployment httpd/apache/mod_fcgid

Bob Shaker rshaker at ARDENCOMPANIES.COM
Tue Nov 24 08:43:16 EST 2015

Normally this is a mostly automated process. For me, make fixdeps on Ubuntu / Debian usually handles everything outside of one or two packages that need to be pulled off of apt. I think that this centos issue is pretty specific.

Also, there is actually a version of RT available on the apt repo for Ubuntu. http://packages.ubuntu.com/wily/request-tracker4

I've used it before although we swapped to an internally maintained system since at the time the package wasn't regularly updated. Looks like it's on 4.2.11 right now.

-----Original Message-----
From: rt-users [mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of dwdixon
Sent: Monday, November 23, 2015 6:18 PM
To: rt-users at lists.bestpractical.com
Subject: Re: [rt-users] Trouble/Error with Web deployment httpd/apache/mod_fcgid

Great information here, thank you for helping me out and providing some educational background on the options with this as well that helps!...I will try to tackle this over the course of the next few days/weeks and see how things go....

SO...possible ignorant question here but....Is there a reason that someone or better yet Best Practical....doesn't create and maintain a CentOS/RedHat & Debian & maybe even Ubuntu packages that contain all the required perl module dependencies for getting RT/RT-IR up and running instead of forcing people to resort to installing as many as are published in base/epel via the OS package manager and then having to manually/fixdeps install a *TON* more???  Maybe that's more difficult?.... but thinking about it on the surface that just seems much easier on the user base....I'm not sure but am I onto something here or is that just not doable?

Thanks again!


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