[rt-users] Trouble/Error with Web deployment httpd/apache/mod_fcgid

dwdixon dwdixon at umich.edu
Tue Nov 24 17:30:54 EST 2015

So basically I restarted my installation of RT from scratch on CentOS
6.7....things have gone pretty smooth so far....now I'm back to where I
started in setting up httpd/Apache to serve up RT.  I've setup my config in
/etc/httpd/conf.d/rt.conf and here are the contents of that:

<VirtualHost rt-ir-sandbox.test.com>
        ### Optional apache logs for RT
        # Ensure that your log rotation scripts know about these files
        # ErrorLog /opt/rt4/var/log/apache2.error
        # TransferLog /opt/rt4/var/log/apache2.access
        # LogLevel debug

        AddDefaultCharset UTF-8

        ScriptAlias / /opt/rt4/sbin/rt-server.fcgi/

        DocumentRoot "/opt/rt4/share/html"
        <Location />
            Require all granted

            Options +ExecCGI
            AddHandler fcgid-script fcgi

httpd/Apache starts up fine and all seems well and good and should be
according to the documentation...however (again I'm not an Apache expert
here so forgive any obvious mistakes)....but all I'm getting now when I
browse to the system hosting RT is a Apache generic "Index of /" with
nothing listed and the Apache version info....not sure what's going on
here...the only thing that I can think of is that the apache user does not
have permissions to access the files in /opt/rt4/share/html ...the
documentation says NOTHING (that I've found) about modifying the permissions
of the files in /opt/rt4/share/html to make apache the owner so I haven't

Is this the problem or is something else going on here?

Thanks so much!


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