[rt-users] Trouble/Error with Web deployment httpd/apache/mod_fcgid

Gerald Jimenez gejimene at gmail.com
Mon Nov 30 11:15:12 EST 2015

Thaks a lot Bill,

This answer helped me to install rt 4.2.12 on Centos 7 solving my perl
modules problems because they were installed on /root/perl5/


On Mon, Nov 23, 2015 at 4:06 PM, Bill Cole <
rtusers-20090205 at billmail.scconsult.com> wrote:

> On 23 Nov 2015, at 11:02, dwdixon wrote:
> I'm not an Apache/httpd configuration
>> expert especially when modules are involved so I would GREATLY appreciate
>> any and all help:
>> ****************************************************************************
>> Can't locate UNIVERSAL/require.pm in @INC (@INC contains:
>> /opt/rt4/sbin/../local/lib /opt/rt4/sbin/../lib /usr/local/lib64/perl5
>> /usr/local/share/perl5 /usr/lib64/perl5/vendor_perl
>> /usr/share/perl5/vendor_perl /usr/lib64/perl5 /usr/share/perl5 .) at
>> /opt/rt4/sbin/../lib/RT.pm line 60.
>> BEGIN failed--compilation aborted at /opt/rt4/sbin/../lib/RT.pm line 60.
>> Compilation failed in require at /opt/rt4/sbin/rt-server.fcgi line 86.
>> ****************************************************************************
> As others have noted, using CPAN on CentOS 7 can be sketchy. It's very
> easy to be drawn into installing modules locally under /root/perl5/ where
> normal Perl programs won't ever see them or clobbering files owned by
> yum-installed packages. Care is needed...
> For the immediate issue, you can resolve the problem by enabling the EPEL
> repository for yum (see https://fedoraproject.org/wiki/EPEL) and
> installing the needed module:
>         yum install perl-UNIVERSAL-require
> HOWEVER, since you have had stuff installed (presumably by CPAN and a
> local::lib configuration) in a private place only for use by root with
> suitable variables in the environment, you probably want to fix that[1] and
> install everything possible for RT via yum, filling in whatever is missing
> with CPAN *NOT* using a private module tree. I recently did this for a
> RT4.4rc1 install on CentOS 7 by massaging the output of "make testdeps"
> into a whopping huge yum command[2]:
>         make testdeps  |fgrep MISSING |egrep -v ' (owner|group)
> |>=5\.10\.'|awk '{print $1}'|sort -u |sed 's/::/-/g'|sed 's/^/perl-/'|
> xargs -rt yum list|grep '^perl-' |awk '{print $1}' |xargs -rt yum install -y
> Following that (go get a cup of coffee, it will be a while...) you MAY
> still have unmet dependencies, since RT demands various modules and
> versions of modules that the EPEL and "base" repos don't have. Those can be
> installed from CPAN (or 'make fixdeps') after "yum erase"-ing any too-old
> versions that were installed with yum.
> [1] Wipe the private tree for root:
>                 rm -rf /root/perl5/
>     Remove any lines from /root/.bashrc or /root/.bash_profile like these
>     which set up the relevant environment variables for local::lib :
>                 export
>                 export PERL_MB_OPT="--install_base /root/perl5";
>                 export PERL_MM_OPT="INSTALL_BASE=/root/perl5";
>                 export PERL5LIB="/root/perl5/lib/perl5:$PERL5LIB";
>                 export PATH="/root/perl5/bin:$PATH";
> [2] ARE YOU CRAZY? Don't just run that because I said so! Be sure you
> understand what it DOES! Test it by breaking the pipeline before that last
> xargs and see if what it's going to install seems sane FOR YOUR SYSTEM.
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