[rt-users] RT External Auth Ldap pass on to Custom Fields

[Anton Panetta]

Thanks Myrat

That will help me should I go down the LDAPimport route which was the fallback position.

From: Myrat Saparow [mailto:muratsaparow at gmail.com]
Sent: Friday, 2 October 2015 4:32 PM
To: Anton Panetta <anton.panetta at haircareaust.com>; rt-users at lists.bestpractical.com
Subject: Re: [rt-users] RT External Auth Ldap pass on to Custom Fields

Hi Anton,

I am not sure whether ExternalAuth plugin supports Custom Fields, but I know that LdapImport does.

The way I worked it, was to autheticate user with ExternalAuth, create it on first logon with minimal mappings (name, e-mail), and update the rest of the needed data with LdapImport on a regular cycle.

Here's part of the siteconfig file I use:

Set( $LDAPMapping, {
        Name            => 'sAMAccountName',
        EmailAddress    => 'mail',
        RealName        => 'cn',
        WorkPhone       => 'telephoneNumber',
        Organization    => 'departmentName',
        'UserCF.Project'        => 'physicalDeliveryOfficeName'
                    });

Regards,

Myrat


On Tue, Sep 29, 2015 at 7:40 AM Anton Panetta <anton.panetta at haircareaust.com<mailto:anton.panetta at haircareaust.com>> wrote:
Hi

I see several questions around the web, with incomplete answers to this. Which suggests people have tried and succeeded, or given up.

RT 4.2.11
RT External Auth 0.25

What I am trying to achieve is the use of RT External auth to pull in or refresh user details on login, I am aware I could use ldap import but a more real time process makes more sense to me.

My goal is to be able to pull in ldap fields into custom fields, eg department, Company, for use elsewhere.

I can map existing attr no problem, but its when I get to custom fields that I run into issue

Everything I have read suggests it should be either UserCF.CustomFieldName CF.CustomFieldName UserCF.{CustomFieldName} CF.{CustomFieldName} or even {CustomFieldName}

Am I barking up the wrong tree, is this actually not possible, do I need to declare it somewhere else first or am I just getting the syntax wrong


Here is what I have defined as the attr_map

        'attr_map' => {
            'Name'         => 'sAMAccountName',
            'EmailAddress' => 'mail',
            'RealName'     => 'cn',
            'WorkPhone'    => 'telephoneNumber',
            'MobilePhone'  => 'mobile',
            'Address1'     => 'streetAddress',
            'City'         => 'l',
            'State'        => 'st',
            'Zip'          => 'postalCode',
            'Country'      => 'co',
            'CF.Department'   => 'department',


If anyone has managed success in this in the past id appreciate knowing what I am missing.


Here is a snip of the log I get

It shows the department string is being pulled from Ldap (AD in this instance) and then failing due like 748 in Record.pm (which I assume is me putting the wrong prefix to the CF sending it the wrong way)



[4828] [Tue Sep 29 02:00:17 2015] [info]: RT::Authen::ExternalAuth::LDAP::GetAuth External Auth OK ( My_LDAP ): snip  (/opt/rt4/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth/LDAP.pm:301)
[4828] [Tue Sep 29 02:00:17 2015] [info]: RT::Authen::ExternalAuth::CanonicalizeUserInfo returning Address1: , CF.Department: IT, City: Hindmarsh, Country: Australia, EmailAddress: snip, MobilePhone: snip , Name: snip, RealName: snip, State: South Australia, WorkPhone: snip , Zip: 5007 (/opt/rt4/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:868)
[4828] [Tue Sep 29 02:00:17 2015] [warning]: Use of uninitialized value $column in hash element at /opt/rt4/sbin/../lib/RT/Record.pm line 748. (/opt/rt4/sbin/../lib/RT/Record.pm:748)
[4828] [Tue Sep 29 02:00:17 2015] [warning]: Use of uninitialized value $column in hash element at /opt/rt4/sbin/../lib/RT/Record.pm line 748. (/opt/rt4/sbin/../lib/RT/Record.pm:748)
[4828] [Tue Sep 29 02:00:17 2015] [warning]: Use of uninitialized value $column in hash element at /opt/rt4/sbin/../lib/RT/Record.pm line 748. (/opt/rt4/sbin/../lib/RT/Record.pm:748)
[4828] [Tue Sep 29 02:00:17 2015] [warning]: Use of uninitialized value $column in hash element at /opt/rt4/sbin/../lib/RT/Record.pm line 748. (/opt/rt4/sbin/../lib/RT/Record.pm:748)
[4828] [Tue Sep 29 02:00:17 2015] [warning]: Use of uninitialized value $column in hash element at /opt/rt4/sbin/../lib/RT/Record.pm line 748. (/opt/rt4/sbin/../lib/RT/Record.pm:748)
[4828] [Tue Sep 29 02:00:17 2015] [warning]: Use of uninitialized value $column in hash element at /opt/rt4/sbin/../lib/RT/Record.pm line 748. (/opt/rt4/sbin/../lib/RT/Record.pm:748)
[4828] [Tue Sep 29 02:00:17 2015] [error]: RT::User::CF.Department Unimplemented in RT::Record. (/opt/rt4/sbin/../lib/RT/Record.pm line 983)



Regards
Anton



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