[rt-users] RT External Auth Ldap pass on to Custom Fields

[Myrat Saparow]

Hi Anton,

I am not sure whether ExternalAuth plugin supports Custom Fields, but I
know that LdapImport does.

The way I worked it, was to autheticate user with ExternalAuth, create it
on first logon with minimal mappings (name, e-mail), and update the rest of
the needed data with LdapImport on a regular cycle.

Here's part of the siteconfig file I use:

Set( $LDAPMapping, {
        Name            => 'sAMAccountName',
        EmailAddress    => 'mail',
        RealName        => 'cn',
        WorkPhone       => 'telephoneNumber',
        Organization    => 'departmentName',
        'UserCF.Project'        => 'physicalDeliveryOfficeName'
                    });

Regards,

Myrat


On Tue, Sep 29, 2015 at 7:40 AM Anton Panetta <
anton.panetta at haircareaust.com> wrote:

> Hi
>
>
>
> I see several questions around the web, with incomplete answers to this.
> Which suggests people have tried and succeeded, or given up.
>
>
>
> RT 4.2.11
>
> RT External Auth 0.25
>
>
>
> What I am trying to achieve is the use of RT External auth to pull in or
> refresh user details on login, I am aware I could use ldap import but a
> more real time process makes more sense to me.
>
>
>
> My goal is to be able to pull in ldap fields into custom fields, eg
> department, Company, for use elsewhere.
>
>
>
> I can map existing attr no problem, but its when I get to custom fields
> that I run into issue
>
>
>
> Everything I have read suggests it should be either UserCF.CustomFieldName
> CF.CustomFieldName UserCF.{CustomFieldName} CF.{CustomFieldName} or even
> {CustomFieldName}
>
>
>
> Am I barking up the wrong tree, is this actually not possible, do I need
> to declare it somewhere else first or am I just getting the syntax wrong
>
>
>
>
>
> Here is what I have defined as the attr_map
>
>
>
>         'attr_map' => {
>
>             'Name'         => 'sAMAccountName',
>
>             'EmailAddress' => 'mail',
>
>             'RealName'     => 'cn',
>
>             'WorkPhone'    => 'telephoneNumber',
>
>             'MobilePhone'  => 'mobile',
>
>             'Address1'     => 'streetAddress',
>
>             'City'         => 'l',
>
>             'State'        => 'st',
>
>             'Zip'          => 'postalCode',
>
>             'Country'      => 'co',
>
>             'CF.Department'   => 'department',
>
>
>
>
>
> If anyone has managed success in this in the past id appreciate knowing
> what I am missing.
>
>
>
>
>
> Here is a snip of the log I get
>
>
>
> It shows the department string is being pulled from Ldap (AD in this
> instance) and then failing due like 748 in Record.pm (which I assume is me
> putting the wrong prefix to the CF sending it the wrong way)
>
>
>
>
>
>
>
> [4828] [Tue Sep 29 02:00:17 2015] [info]:
> RT::Authen::ExternalAuth::LDAP::GetAuth External Auth OK ( My_LDAP ): snip
>  (/opt/rt4/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth/LDAP.pm:301)
>
> [4828] [Tue Sep 29 02:00:17 2015] [info]:
> RT::Authen::ExternalAuth::CanonicalizeUserInfo returning Address1: ,
> CF.Department: IT, City: Hindmarsh, Country: Australia, EmailAddress: snip,
> MobilePhone: snip , Name: snip, RealName: snip, State: South Australia,
> WorkPhone: snip , Zip: 5007
> (/opt/rt4/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:868)
>
> [4828] [Tue Sep 29 02:00:17 2015] [warning]: Use of uninitialized value
> $column in hash element at /opt/rt4/sbin/../lib/RT/Record.pm line 748.
> (/opt/rt4/sbin/../lib/RT/Record.pm:748)
>
> [4828] [Tue Sep 29 02:00:17 2015] [warning]: Use of uninitialized value
> $column in hash element at /opt/rt4/sbin/../lib/RT/Record.pm line 748.
> (/opt/rt4/sbin/../lib/RT/Record.pm:748)
>
> [4828] [Tue Sep 29 02:00:17 2015] [warning]: Use of uninitialized value
> $column in hash element at /opt/rt4/sbin/../lib/RT/Record.pm line 748.
> (/opt/rt4/sbin/../lib/RT/Record.pm:748)
>
> [4828] [Tue Sep 29 02:00:17 2015] [warning]: Use of uninitialized value
> $column in hash element at /opt/rt4/sbin/../lib/RT/Record.pm line 748.
> (/opt/rt4/sbin/../lib/RT/Record.pm:748)
>
> [4828] [Tue Sep 29 02:00:17 2015] [warning]: Use of uninitialized value
> $column in hash element at /opt/rt4/sbin/../lib/RT/Record.pm line 748.
> (/opt/rt4/sbin/../lib/RT/Record.pm:748)
>
> [4828] [Tue Sep 29 02:00:17 2015] [warning]: Use of uninitialized value
> $column in hash element at /opt/rt4/sbin/../lib/RT/Record.pm line 748.
> (/opt/rt4/sbin/../lib/RT/Record.pm:748)
>
> [4828] [Tue Sep 29 02:00:17 2015] [error]: RT::User::CF.Department
> Unimplemented in RT::Record. (/opt/rt4/sbin/../lib/RT/Record.pm line 983)
>
>
>
>
>
>
>
> Regards
>
> Anton
>
>
>
>
>
>
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