[rt-users] Ticket Changes Queue when updated

Matt Zagrabelny mzagrabe at d.umn.edu
Wed Oct 7 16:24:24 EDT 2015


On Wed, Oct 7, 2015 at 2:50 PM, Daniel Moore <Daniel.Moore at osbornewood.com>
wrote:

> Hello,
>
>
>
> I thought I had found the answer this a long time ago but I cannot seem to
> locate it now.
>
>
>
> We have several queues set up and when a user updates something on their
> ticket (priority, reply, etc) The ticket will automatically bounce out of
> whatever queue it is in into another queue. For most it’s our default queue
> that all tickets go into.
>
>
>
> How do I keep tickets from changing queues when the user updates the
> ticket?
>

What do your scrips look like?

There is a default scrip that changes the status (not the queue) of a
ticket when a ticket gets updated.

-m
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