[rt-users] Regarding External Authentication using LDAP

bharath reddy vangoor.bharath at gmail.com
Tue Oct 13 13:28:13 EDT 2015

Dear All,

I followed the link https://metacpan.org/pod/RT::Authen::ExternalAuth and
made required changes and then restarted my apache server. But when I'm
logging into the RT from web it fails with :
"Your username or password is incorrect"

But user exists in the LDAP.

Log file contains :

[22441] [Tue Oct 13 16:58:25 2015] [error]: FAILED LOGIN for <my_user_name>
from (/rt/lib//RT/Interface/Web.pm:810)

>From the code(/rt/lib//RT/Interface/Web.pm) it fails at this point :

    unless ( $user_obj->id && $user_obj->IsPassword( $ARGS->{pass} ) ) {
        $RT::Logger->error("FAILED LOGIN for @{[$ARGS->{user}]} from

Can any one help me how to change the flow to authenticate from LDAP i.e it
should check the username and password against the LDAP and not from DB.

Any help or pointers to this issue will be appreciated.

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